Western Bank
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To Our Valued Clients,

Our branch lobbies are closed to unscheduled walk-in traffic

Services will be fully available via our mobile and online platforms, as well as from our drive-thru windows and ATMs. Please check the ‘Locations/Hours’ tab for the nearest drive-thru location. Minneapolis and Bloomington have ATM access only.

We want to assure you of the following as it relates to the continuity of our business operations:

  • Western Bank, A Division of American National Bank has been, and will continue to, actively monitor developments regarding the potential spread, and impact of the coronavirus with guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), World Health Organization and U.S., state and local government entities. We feel it is imperative to limit face-to-face interaction until we have assurances from our local health departments that the virus is contained with no further risk of community-related spread.
  • Western Bank’s Business Continuity Planning Program was successfully deployed several weeks ago with protocols that are active and reliable.
  • Western Bank remains committed to providing the highest level of service with multiple layers of protection for our most important assets: our people, information security and cash flow.

We are here to help you:

  • In the event you need to meet in person, we invite you to contact your local branch or banker to make an appointment. We request that you follow the CDC guidelines of self-screening to personally evaluate yourself to determine if you could be at risk by exhibiting any of the symptoms related to the virus. Click here for more information: https://www.cdc.gov
  • If you are a business or commercial client, please reach out to your daily contact or Relationship Manager.
  • If you are consumer client, please contact a your local branch office or customer service representative.
  • If you are experiencing a hardship, please call 1-800-279-0007 to speak with a customer service representative.
  • To protect yourself against any COVID related scams, please look out for any suspicious activity from emails, texts and phone calls that may impersonate a company, charity or government agency. Never share sensitive information and do not click on links or open attachments as they may be malicious. For more information go to: https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams

Western Bank thanks you for your understanding and patience during this unprecedented time. We appreciate the trust you place in us and want you to know that the health and safety of our clients and employees is our top priority. We view the implementation of this change in access as part of our contribution to maintaining a strong and healthy community.


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